FAQs
Frequently Asked Questions (FAQ)
How long does shipping take?
Shipping times vary depending on your location. Most orders are delivered within 7–15 business days after processing.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment's progress.
Do you ship internationally?
Yes, Peakify ships to many countries worldwide. Shipping availability and delivery times may vary by destination.
Can I cancel my order?
Orders can only be canceled before they are processed and shipped. Once an order has been dispatched, cancellation is no longer possible.
What if I receive a damaged product?
If your item arrives damaged or defective, please contact us within 30 days of delivery with photos or videos of the issue. We will review your request and arrange a replacement or refund if eligible.
What is your return policy?
We offer returns for products that arrive damaged, defective, or incorrect. Returns due to a change of mind are not accepted.
How do I request a refund?
To request a refund, contact our support team with your order number and evidence of the issue. Once approved, refunds will be processed to your original payment method.
Are your products safe to use?
We carefully source products that meet quality standards. However, customers should always follow the instructions provided with each product and consult a healthcare professional if they have specific medical concerns.
What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment methods available during checkout.
I entered the wrong shipping address. What should I do?
Please contact us as soon as possible. If your order has not yet been shipped, we may be able to update the address. Once shipped, address changes may not be possible.
How can I contact customer support?
You can reach our support team by email at:
support@peakify.com
We typically respond within 1–2 business days.
Do your products guarantee results?
Results may vary from person to person depending on factors such as consistency of use, lifestyle, and individual circumstances. We do not guarantee specific outcomes.