Returns & Refund Policy

Returns & Refund Policy

Last Updated: June 2026

At Peakify, customer satisfaction is important to us. If you receive a damaged or defective product, we are here to help.

Returns Eligibility

We offer a 30-day return policy for products that arrive:

- Damaged
- Defective
- Incorrectly delivered

To be eligible for a return, you must contact us within 30 days of receiving your order and provide proof of the issue, such as photos or videos of the damaged product.

Change of Mind

We do not accept returns, exchanges, or refunds for:

- Change of mind
- Personal preference
- Ordering the wrong product
- No longer wanting the item

Please review product descriptions carefully before placing an order.

Return Process

To request a return, please contact our support team with:

- Your order number
- A description of the issue
- Clear photos or videos showing the damage or defect

Our team will review your request and provide further instructions.

Refunds

Once your return request has been approved, we will process a refund to your original payment method or provide a replacement product, depending on the situation.

Refund processing times may vary depending on your payment provider.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return unless they arrive damaged or defective.

Contact Us

For return requests or questions regarding this policy, please contact:

Peakify Customer Support

Email: support@peakify.com

We aim to respond to all inquiries within 1–2 business days.

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By placing an order with Peakify, you acknowledge and agree to this Returns & Refund Policy.